Terms & Conditions

By using SOS Global, the client organisation and each of its authorised users agree to these Terms, which form part of the agreement between RHOC Holdings Limited and the client organisation (together with any order form). If they do not agree, they must not use the platform. Where these Terms conflict with an executed order form or master services agreement, that document prevails.

SOS Global is a software-as-a-service platform for duty-of-care, travel-risk and workforce safety administration. It provides a workforce and trip register, check-ins, pre-travel risk approvals, crisis broadcasts, geofencing, an incident register, risk reporting, and routing of SOS alerts to contacts the client organisation itself configures.

RHOC Holdings Limited is a software provider only. RHOC Holdings Limited is not, and does not hold itself out as: an emergency service; an ambulance, medical, security, evacuation, repatriation or crisis-response provider; a monitoring service or alarm-receiving centre; a travel agent; an insurer or insurance intermediary; or a provider of security, medical, legal or travel advice. RHOC Holdings Limited does not monitor, watch, triage, verify, escalate, respond to or act on any alert, SOS, check-in, missed check-in, geofence event, advisory or incident, at any time, and has no obligation to do so.

The client organisation acknowledges that its activities involve inherent risk to people, including travel to hazardous locations, and that such risk exists independently of the platform. The platform is an administrative aid only. Use of the platform does not transfer, reduce, assume or share any part of the client organisation's duty of care, health-and-safety duties, or legal responsibility for the safety of its personnel, all of which remain entirely with the client organisation.

The client organisation is solely responsible for:

• designating, training and staffing its own emergency admins and on-call responders;
• keeping responder and staff contact details accurate and current;
• ensuring adequate coverage, including out of hours where its risk profile requires it;
• acknowledging, triaging and responding to every SOS, missed check-in, broadcast and incident;
• maintaining independent crisis-management, evacuation and business-continuity plans that do not depend on the platform;
• taking all real-world action a situation requires, including contacting local emergency services; and
• all configuration it makes, including escalation rules, shifts, roles, geofences and risk thresholds.

RHOC Holdings Limited's role is limited to operating the software and attempting to route messages according to the configuration the client organisation sets. Nothing in this agreement makes RHOC Holdings Limited responsible for monitoring, responding to, or the outcome of, any alert, incident or emergency.

Automatically created cases, risk scores, priority ordering, advisory feeds and any similar automated output are informational prompts generated by software. They are not professional risk assessments, recommendations or decisions, may be wrong, incomplete or delayed, and must always be reviewed by a competent human before any action or inaction is taken. Absence of an alert, case or flag must never be treated as confirmation that a person is safe.

Alert delivery (push, SMS, email, in-app), location accuracy, mapping, what3words, satellite or mobile connectivity all depend on third-party networks, devices, operating systems and providers outside RHOC Holdings Limited's control. RHOC Holdings Limited does not guarantee that any notification will be generated, delivered, received, seen, understood or acted on, in time or at all, nor that location data will be accurate or available. The platform is provided on a best-efforts basis and, unless a written service-level agreement is in force, without any availability commitment. Scheduled and emergency maintenance may interrupt the service.

The platform is never a substitute for contacting local emergency services directly.

Country risk ratings, government travel advisories, emergency numbers, embassy details, laws-and-customs guidance, maritime and port data, translations and similar content are sourced from third parties, are provided for general information only, and may be incomplete, outdated, mistranslated or inaccurate. RHOC Holdings Limited does not verify, endorse or warrant any of it, and accepts no liability for reliance on it. Always verify independently where lives, liberty or legal compliance may be at risk.

Admins are responsible for accounts, credentials, role assignments and access removal within their organisation, and for all activity under their accounts. Seats are licensed per the applicable order form and may be reassigned as staff change.

The client organisation must use the platform lawfully; obtain all necessary consents from personnel for location tracking and processing of their data (including health and emergency contact data); comply with local law on tracking, encryption and data export in every territory of use; and not misrepresent the platform as an emergency, monitoring or response service to its personnel or any third party.

Platform and seat fees are as set out in the applicable order form or invoice, are exclusive of VAT, and are non-refundable save as required by law. Standard invoice payment terms apply unless otherwise agreed. RHOC Holdings Limited may suspend access for undisputed overdue sums after written notice.

See the Privacy Policy. The client organisation is the data controller for its personnel's data and is responsible for the lawful basis, notices and consents for collecting it; RHOC Holdings Limited acts as data processor and processes that data only to provide the service and on the client's documented instructions.

RHOC Holdings Limited warrants only that it will provide the platform with reasonable skill and care. To the fullest extent permitted by law, all other warranties, conditions and terms, whether express, implied or statutory — including fitness for a particular purpose, satisfactory quality, accuracy, uninterrupted or error-free operation, and any warranty that the platform will prevent, detect, mitigate or resolve any incident, injury, loss or emergency — are excluded.

Nothing in these Terms limits or excludes liability for death or personal injury caused by a party's negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, and to the fullest extent permitted by law, RHOC Holdings Limited is not liable for:

• death, personal injury, illness, detention, kidnap, loss or damage suffered by any person, save to the extent directly caused by RHOC Holdings Limited's own negligence;
• any failure by the client organisation or its responders to configure, staff, monitor, acknowledge or act;
• non-delivery, delay or failure of any alert, notification, network, device or location service;
• inaccuracy or unavailability of third-party, government or automated content;
• reliance on the platform in place of contacting emergency services or professional advisers;
• any indirect, special, incidental or consequential loss; loss of profit, revenue, business, contracts, goodwill or reputation; wasted expenditure; or evacuation, repatriation, medical, security, ransom, legal or insurance costs, in each case however arising.

Subject to the first paragraph of this clause, RHOC Holdings Limited's total aggregate liability arising out of or in connection with the agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees actually paid by the client organisation to RHOC Holdings Limited for the platform in the twelve (12) months immediately preceding the first event giving rise to the claim. The client organisation accepts that the fees are set on the basis of this allocation of risk and that it is responsible for obtaining its own insurance (including travel, medical, evacuation and employer's liability cover).

The client organisation shall indemnify and hold harmless RHOC Holdings Limited, its officers, employees and suppliers against all claims, demands, proceedings, damages, fines and costs (including reasonable legal fees) brought by its personnel or any third party and arising from: its use or configuration of the platform; its failure to respond to any alert, incident or emergency; its duty-of-care, employment or health-and-safety obligations; or its breach of clause 9 (Acceptable Use) or of data-protection law.

RHOC Holdings Limited is not liable for any failure or delay caused by events beyond its reasonable control, including network, hosting, telecoms or power failure, cyber-attack, act of government, civil unrest, conflict, epidemic, natural disaster or third-party supplier failure.

Standard annual term per order form; either party may terminate for uncured material breach. Clauses 2, 3, 12, 13, 14, 17 and 18 survive termination.

RHOC Holdings Limited may update these Terms from time to time. Continued use after an update constitutes acceptance.

These Terms and any dispute arising from them are governed by the law of England and Wales, subject to the exclusive jurisdiction of the courts of England and Wales. A person who is not a party acquires no rights under the Contracts (Rights of Third Parties) Act 1999.

RHOC Holdings Limited, registered in England and Wales, company number 17188672. hello@rhocholdings.com.